Eagle Management, LLC. TERMS AND CONDITIONS

Before placing your request for services, you must read, accept and agree to the following terms and conditions. For purposes of this Agreement, Eagle Labor Management (Eagle Management, LLC) will be referred to as 'EM' and 'you' generally refers to the individual(s) requesting services through our web site or by telephone or other communication. Individuals or entities providing the actual services are referred to as 'movers' or 'service providers'. The terms and conditions may not be modified by you or a service provider.

1. EM and its website(s) function as a mechanism to connect you and one or more service providers who will provide you with services that may include loading and unloading services. EM does not have any involvement with the provision of services by the service provider. EM does not guarantee or warranty any of the services provided by the service provider. EM is not responsible for resolving or adjudicating any disputes that may arise between you and the service provider and you expressly agree that any disputes must be resolved directly between you and the service provider. Moreover, EM specifically disclaims responsibility for liability from services provided by service providers, all of whom are unrelated third parties. Any claims for damages must be brought to the service provider’s attention at the time of the incident and must be notated in writing on the service providers paperwork. The service provider’s maximum liability is the industry standard $.60 per pound per article. Service Providers are responsible to settle any claims directly with ‘you’. EM website(s) is used at your risk and you and your successors release EM and its officers, members and employees from any liabilities, losses or damages.

2. By placing an order and clicking the “I Agree” button on a EM Website or by placing an order by telephone or other communication, you acknowledge that you thereby authorize EM to charge your credit card. Placement of an order further indicates that you represent that you will complete the transaction with the specified service provider by paying, in full, the balance due directly to the service provider upon completion of the services. EM and its agents use the SSL protocol to process information when accepting an order and this protocol should provide for a secure environment for payment information.

3. You may cancel your request for services only if you submit a written notice to EM, subject to the following terms. (a) You may submit your written cancellation either via email to cancel@EagleLaborMgt.com or via fax to EM at 813-769-6005. Your cancellation submission must include your job or order number. A full refund, minus a processing fee, will be made if the written submission is received by EM more than 2 business days prior to the scheduled day of service. For example, a Friday move must be cancelled in writing and received by EM prior to 12:00:00 am EST on Wednesday. The processing fee is $50 and a separate fee applies to each service you cancel. For example, if you order both a load service and an unload service, and you then cancel both services, the total fee will be $100 ($50x2). Or, if you cancel only one of the two services, the fee will be $50. There are NO refunds if the request is not in writing or if the written request is received by EM less than 2 business days prior to the scheduled day of service. (b) There are NO refunds for RUSH ORDERS. A rush order is one that is made 4 days or less prior to the requested service date. For example, an order is treated as a rush order if the order is placed on a Monday requesting service on Friday of the same week (the service day is excluded when counting the number of days to determine if it is a rush order).

4. The terms and conditions may be modified by EM in its sole discretion.

5. EM may request your feedback on your experience with your service provider and your cooperation will be appreciated. A survey will be conducted and your responses will influence how service providers are rated; ratings, in turn, will determine future usage of service providers. Should your responses be selected for usage by EM, as EM shall solely see fit, you agree to allow us to use your response (in whole or in part) without compensation of any kind.

6. EM expressly claims any and all ownership rights associated with its website(s), express or implied, including but not limited to intellectual property rights, and usage of the site does not constitute permission to use any such rights belonging to EM.

7. If any dispute arises out of this Agreement, the parties shall make a good faith attempt to settle the dispute by mediation before resorting to arbitration, litigation or any other dispute resolution procedure.

8. This Agreement may not be assigned by you.

Governing Law and Venue: This Agreement shall be governed, construed and enforced by the laws of the State of Florida. In the event of a controversy arising here under, the parties to this agreement agree that jurisdiction and venue to enforce its terms or otherwise with respect to the relationship of the parties shall lie in the Thirteenth Judicial Circuit in and for Hillsborough County or in the United States District Court, Middle District of Florida, Tampa Division.